EC
East Coast Escape Poconos · Vendor Portal
Vendor Payment Runbook

Getting set up, and getting paid

Four stops from your first form to your first payment. Follow the road — it takes about a week end to end.

Start the journey
The route

From first form to first payment

Stop one

Fill out the vendor form

Open the form and complete it. It starts with our Standard Operating Procedure for vendors submitting invoices for payment — a short read that covers the same ground as this page.

Open the vendor form
Stop two

Watch for your Bill.com invite

Our accounting team sets you up as a vendor on Bill.com, the platform we pay through. Bill.com emails you an invite to enter your banking details in its secure portal — we never take those by email.

No invite after 3 business days? Email Debbie at accounting@eastcoastescape.com and she will resend it.
Stop three

Send every invoice as a PDF

Email your invoices as PDF attachments to our accounting inbox. That inbox is the only place invoices are collected.

Send toaccounting@eastcoastescape.com
FormatPDF attachment
Or submit online
Destination

Get paid on the weekly cycle

We process invoices for payment every Tuesday. Where your invoice lands against that batch decides when the money reaches you — work it out below.

Payment schedule

When will I get paid?

Cut-off Invoice must be in our inbox by end of day Sunday.
Processed We run that week's payment batch.

Pick a date to see your payment day. Anything that misses the Sunday cut-off simply rolls into the following week's Tuesday batch.

On rush requests

We handle a large volume of invoices, so we cannot expedite an invoice outside the weekly batch. The only exception is an expedite approved by our CEO, Christine.

If something stalls

Who to contact

No Bill.com invite
After 3 business days, email Debbie at the accounting inbox.
Invoice questions
Reply on your original invoice email so the thread stays together.
Banking details changed
Update them yourself in the Bill.com portal — never by email.
Genuine emergency
Expedites need CEO approval. Email accounting and explain the situation.